Support.

Open the kiosk address on the tablet. It shows an eight-character pairing code. In the admin workspace go to Offices, pick the office, open Devices and enter that code. The tablet switches to the check-in screen within a few seconds. If it still shows a code, the code was never submitted or the device was revoked.

Open the People page and check that the host has the channel switched on (email, Slack, Microsoft Teams or Discord). For chat channels the integration must also be connected on the Integrations page, and the person must be linked to their chat identity. If Microsoft withholds a user's email, link them manually on the Microsoft Teams card.

Go to Visitors, find the person in the ledger and use Check out on their row. Visitors can also check themselves out on the kiosk, and anyone still checked in is closed out automatically at the end of the day.

The kiosk keeps working. Check-ins are stored on the device and sent as soon as the connection returns, and the screen shows an offline notice while that is the case. Host notifications are sent when the queued check-ins reach us.

Check-in kiosks are €15 per device per month, and no more than three devices are billed per site — so a site never costs more than €45 a month. Reception displays are free and never counted. Every new organisation starts on a 14-day trial with no card required.

Visitor records are removed automatically once your retention period passes, which you set per organisation. To remove a specific visit sooner, or to request a full export or deletion, write to us and we will handle it.