Manage billing and licenses.

Check-in kiosks and QR check-in require licenses. Reception displays are free, unused pairing codes do not count, and no office is billed for more than three active check-in devices.

Start a subscription

1. 01Open Billing as an organization owner.
2. 02Choose monthly or annual billing.
3. 03Choose DKK, EUR or USD before checkout. The selected currency stays fixed for that subscription.
4. 04Review the office-by-office license count, then continue to the secure checkout.

What counts as a license

A paired, non-revoked kiosk counts. Enabling QR check-in counts as one device for that office. Reception displays and unused pairing codes do not count. Removing a kiosk lowers the live count immediately; decreases on an existing subscription take effect at renewal.

1. 01A paired, active check-in kiosk counts as one license.
2. 02QR check-in counts as one license for its office, even if that office has no physical kiosk.
3. 03Reception displays never count because they show information rather than collecting check-ins.
4. 04An unused pairing code does not count. Revoked and unpaired kiosks stop contributing to the live device count.
5. 05The charge is capped at three licenses per office. Additional active kiosks at the same office remain visible and usable without increasing that office's quantity.

Read the site breakdown

Licenses per site shows each office's kiosks, whether QR is enabled, the number billed after the three-device cap, and that site's monthly or annual amount. The page total is the sum of those capped site quantities. Prices in the summary exclude VAT.

Change monthly or annual billing

Select the other interval in Your plan, then use the action button to confirm the change in the secure billing portal. The Billing page continues to identify the current committed interval until the change is confirmed. Annual billing includes the saving shown beside the plan price.

Invoices and payment details

Use Open billing portal to update the payment method, billing details or subscription interval. Invoice history remains available on the Billing page, with receipts and VAT documents in the secure portal.

Understand when quantities change

Adding a billable kiosk or enabling QR check-in increases the live license count. Removing or revoking a kiosk lowers the live count immediately, but a reduction to an existing paid subscription is scheduled for its next renewal. This avoids changing an already-paid billing period. The page shows the current quantity and next invoice date together.

Billing access and payment issues

Only organization owners can start or change a subscription. If a payment fails, the page shows Payment issue; kiosks continue working while Stripe retries. Open the portal to replace the card. The Billing contact controls where invoice and payment notices are sent.